RoomHoppa Privacy Policy

1. Introduction

RoomHoppa ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, platform, and services ("Services"). Our policy is designed to comply with international data protection regulations, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and New Zealand Privacy Act 2020.

By using RoomHoppa, you consent to the collection and use of your data in accordance with this policy.

2. Information We Collect

We collect the following types of information to provide and improve our Services:

A. Information You Provide

• Account Information: Name, email address, phone number, and password when you create an account.
• Profile Information: Photos, bio, verification details, and property listings (for hosts).
• Payment Information: Billing details and financial information processed securely through our payment provider PocktPay.
• Communication: Messages exchanged between hosts and guests through our platform.

B. Information We Collect Automatically

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on the platform, interactions, and booking activity.
• Cookies & Tracking Technologies: We use cookies to enhance your experience and analyze site traffic. You can manage cookie preferences in your browser settings.

C. Third-Party Data

• Biometric Verification: RoomHoppa uses biometric identity verification to ensure secure transactions.
• Social Media Login: If you register using social media accounts, we receive information from those platforms.

3. How We Use Your Information

We use your data to:

• Provide, manage, and improve our Services.
• Facilitate bookings and payments securely.
• Verify users and prevent fraud.
• Personalize your experience and recommend listings.
• Send important service updates, promotions, and support responses.
• Comply with legal obligations and protect against misuse.

4. How We Share Your Information

Your information may be shared in the following cases:

• With Hosts & Guests: Relevant details are shared between users to facilitate bookings.
• Payment Processors: Your financial information is securely handled by PocktPay and third-party payment providers.
• Legal Compliance: We may disclose data if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, sale, or transfer of assets, your information may be part of the transaction.
• Service Providers: We may engage third parties for security, analytics, marketing, and customer support.

We do not sell your personal data to third parties.

5. International Data Transfers

As RoomHoppa operates globally, your data may be processed and stored in countries outside your own, including New Zealand, Australia, the United States, the European Union, and other jurisdictions. We implement safeguards, such as Standard Contractual Clauses (SCCs) and encryption, to ensure data protection in compliance with international regulations.

6. Your Rights & Choices

Depending on your location, you may have rights under applicable privacy laws, including:

• Access & Correction: Request access to or correction of your personal data.
• Data Portability: Obtain a copy of your data in a structured format.
• Right to Deletion: Request that we delete your data, subject to legal requirements.
• Opt-Out of Marketing: Unsubscribe from promotional emails at any time.
• Restrict Processing: Limit how we use your data under certain conditions.
• Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.

To exercise your rights, contact us at privacy@roomhoppa.com.

7. Data Retention & Security

We retain personal data for as long as necessary to fulfill our obligations and legal requirements. RoomHoppa employs industry-standard encryption, firewalls, and access controls to protect your data from unauthorized access, loss, or misuse.

8. Children's Privacy

RoomHoppa is not intended for users under 18. We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or platform notifications. Continued use of RoomHoppa constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

Email: team@roomhoppa.com